Patient access
Fewer no-shows.
Fuller days.
CIVIE confirms every appointment, makes prep instructions clear, gets forms done before arrival and refills the slots that open up, by text, email, voice agent and portal.
Reminders for Thu, Oct 15
RunningIllustrative
Northside Imaging
Mon 10:02 AM
Hi Maria, your MR lumbar spine is Thu, Oct 15 at 9:20 AM at Main campus. Reply C to confirm or R to reschedule.
C
You're confirmed. Please leave jewelry at home and arrive 15 minutes early. Prep details: civie.com/p/7RMX
Wed 6:00 PM
Check in before you arrive: forms, ID and insurance take about 2 minutes. civie.com/c/4TQ9
Done, thanks!
The challenge
An empty slot
costs twice.
Reminders that don't land
Reminder calls go to voicemail and one-way texts get ignored.
Prep not followed
Patients arrive without fasting, without forms or without a ride, and the exam is rebooked.
Late cancellations
A slot frees up the evening before, too late to refill by phone.
How CIVIE helps
Confirm, prepare,
refill.
Every appointment, from the moment it's booked to the morning of the exam, on the schedule you set.
At booking
Clear prep, every time
Exam-specific prep instructions are sent with every booking and confirmed before the day.At booking
A card to hold the spot
Self-scheduling can hold an appointment with a card on file, under your no-show policy.Before the visit
Two-way reminders
Patients confirm or reschedule by replying to a text, days before the visit.CIVIE VoiceIf there's no reply
Voice agents for the rest
AI agents call patients who didn't reply, confirm prep and rebook on the spot.Meet the voice agentsBefore arrival
Forms done before arrival
Mobile check-in collects intake forms, ID, insurance and payment from the patient's phone.When a slot opens
Open slots offered back
Canceled slots return to self-scheduling and outreach, so another patient can take them.Smart scheduling
Solutions involved
What it runs on.
FAQ
Questions,
answered.
On the schedule you set. A common setup is a confirmation at booking, a reminder three days before with prep instructions, and a check-in link the day before.
Next steps
Every slot confirmed,
or offered back.
See CIVIE reminders and outreach on your own schedule.