Meet CIVIE at RSNA 2026Nov 29 – Dec 2 · McCormick Place, Chicago · Booth 5750

Starts Nov 29

Request a Demo at RSNARequest a Demo
Request a Demo
Request a Demo

CIVIE Voice

Every call,
answered.

AI voice agents that answer, schedule, remind and follow up for imaging practices, inside your RIS. Talk to one right here in your browser.

Talk to our AI
  • Answers on the first ring
  • Books into the RIS
  • Hands off with context
  • Inbound and outbound

Voice agents at work · Northside Imaging, an illustrative practice, today

Calls answered
418
Exams booked
126
Reminders confirmed
302
Payer calls completed
37
Average wait
2s

Try it live

Talk to it
yourself.

Call CIVIE's Quick Pay billing agent from your browser. It answers for a fictional imaging practice, so play one of its patients rather than yourself.

You'll be talking to an AI demo agent for a fictional imaging practice. It can't see any real records. Please don't share real personal or health information; the conversation is processed by CIVIE's voice provider. Calls end automatically after four minutes.

Not connected
  1. The transcript appears here as you talk.

Recorded calls

Hear it from
the transcript.

Two real calls from CIVIE's payer-calling agents. The payer is a scripted test caller; every agent turn and every captured field is the agent's own output.

Benefits verification call to a payer

Recorded run · synthetic patient data · Oct 10, 2026

Samantha, CIVIE voice agent, calling for Northside Imaging

CT abdomen and pelvis with contrast (CPT 74177)

  1. Samantha (CIVIE AI)
    Hi, this is Samantha, an automated assistant calling on behalf of Northside Imaging. I'd like to verify benefits for a patient who has an outpatient CT scan scheduled with us. Is this the provider services line?

Captured for the work item

Structured fields the agent extracted from the call.

Coverage active
…
Plan type
…
Network
…
Deductible
…
Deductible remaining
…
Out-of-pocket max
…
Out-of-pocket remaining
…
Advanced imaging cost share
…
Prior auth for 74177
…
Auth handled by
…
Representative
…
Call reference
…

The payer representative is a scripted test caller; every Samantha turn and every captured field is the agent's real output. Transcript shown as text; no audio is stored for calls.

Real output from CIVIE's benefits-verification voice agent, in a simulated payer call, on invented patient data. The replay is paced for reading; the response times shown are the real ones. Not for clinical use.
What we changed in this recording
  • Renamed the payer to the fictional "Lone Star Health" and replaced the named radiology benefits manager with a generic description.
  • Renamed the practice the agent calls for to the fictional "Northside Imaging".
  • Redacted the practice NPI, tax ID, patient name, member ID and date of birth the agent read out, though all are synthetic demo data.
  • Removed the voice-direction tags (for example [Serious]) that the agent sends to its speech engine; they are not spoken.

Hear it on a call

Pick a call. Watch it handled.

The same agents your patients, referrers and payers will talk to. They work from your schedule, orders and balances and are clear about when to bring in a person.

Live call · Northside ImagingTranscript
The agent is listening…

Illustrative call · recorded and transcribed

Hear your own call types answered.

See CIVIE voice agents set up for your scheduling, reminder and billing lines.

Request a DemoExplore AI agents

From script to phone line

Production-ready.
Your team runs it.

Design the call, prove it on simulated callers, go live on your numbers, then measure every conversation, without a ticket to engineering.

  1. Build the call, visually.

    Lay out greetings, verification, intents and handoffs as a flow your operations team can read and change.

    GreetingPractice name, recording notice
    Verify callerName + date of birth
    Find intentSchedule · Prep · Billing · Other
    ScheduleRIS orders + open slots
    BillingBalance, plans, pay link
    TransferWarm handoff to front desk

    Scheduling agentv14 · edited by front-desk lead

  2. Test before a patient hears it.

    Run every version against simulated callers, including interruptions, wrong birth dates and Spanish speakers, and see what passes.

    Simulated calls · Scheduling agent v14

    47 of 48 passed
    ScenarioTurnsResult

    48 scenariosRun on every change

  3. Live on your numbers in weeks.

    Most practices start with one line, usually after-hours or reminders, within a few weeks, then point a main line or an outbound campaign at an agent. Your caller ID, your hours, your rules.

    Phone lines

    Add number
    Main line · (512) 555‑0100Scheduling agent · after 6 PM and overflowLive
    Billing · (512) 555‑0130Billing agent · all hoursLive
    Outbound · remindersBranded caller ID · Northside ImagingScheduled

    Billing line live(512) 555‑0130

  4. Quality you can measure.

    Every call scored against your own rubric. Flagged calls arrive with the recording and the exact moment that missed.

    Call review · this week

    Verified before discussing the orderChecked on every call100%
    Read the correct prep instructionsMatched to the ordered exam99%
    Transferred when asked for a person2 calls to review97%
    Calls meeting your rubric

    2 calls to reviewTransfer requests

  5. Outcomes, not minutes.

    Track exams booked, reminders confirmed and calls kept from staff by line, agent and location.

    Outcomes · last 30 days

    Calls answered6,214+18%
    Exams booked1,902+11%
    Sent to staff9%−4 pts

    1,902 exams bookedLast 30 days · illustrative

Built for real front desks

For the complexity of a
real imaging practice.

The hard parts of phone work are built in: transfers, campaigns, phone trees and live supervision.

  • Handoffs with the whole story

    When a call needs a person, the agent transfers warm and hands over the verified patient, the order and the reason, so nobody asks twice.

    Warm transfer · Front desk

    Ringing

    Caller wants to change the referring physician on Thursday's MRI. Verified. Order #A‑30562. Prior auth approved.

    Accept with summary

  • Outbound at scale

    Reminders, recalls, no-show follow-ups and waitlist fills, called in parallel.

    Tomorrow's reminders

    Running
    231 of 320 called
    Confirmed174
    Rescheduled21
    Voicemail36

  • Through any phone tree

    Navigates payer menus and sits on hold, so your team doesn't.

    Payer call · claim status

    1. Pressed 2 · provider services
    2. Said the NPI and tax ID
    3. On hold 14:08
    4. Talking with a payer rep

  • Listen in, step in

    Supervisors can hear any live call, whisper guidance or take it over.

    Listening · Billing line

    Live
    WhisperTake over

  • RIS context in, outcomes back

    Reads orders, schedules and balances; writes bookings, summaries and recordings back.

    Back in the RIS

    Appointment bookedMRI L-spine · Thu 9:20 AM
    Call summary addedTo the patient's record
    Recording + transcriptLinked to the order

  • Voice, text and email, together

    A call ends with a text of the prep instructions; a reply to that text reaches the same agent with the call's context.

    VoiceTextEmail

    One conversation, carried from the call to a text and back.

A patient smiling during a call at her kitchen table

Human-standard voice

Sounds like
your front desk.

  • Answers without the pauseResponses start as the caller finishes, so the conversation keeps its natural pace, with no dead air and no 'please hold while I check'.
  • Takes turns like a personCallers can interrupt, change their mind or answer two questions at once. The agent keeps up and never talks over them.
  • Speaks your practiceYour practice name, your locations, your prep instructions and your tone, in English and Spanish.

Security and reliability

Built for patient data
from the first ring.

Voice agents run on the same CIVIE platform as your RIS, PACS and billing, with the same controls.

  • HIPAA, with a BAA

    Calls, recordings and transcripts are handled as PHI. Visit the Trust Center.

  • Verified before anything

    Callers confirm who they are before the agent discusses an order, a result or a balance.

  • Role-based access

    Decide who can listen live, review recordings, edit agents or publish changes.

  • A full audit trail

    Every call, transfer and change to an agent is logged with who, what and when.

  • Clear rules for AI data

    How call data is stored, retained and used is set out in plain terms. Read AI data use.

  • People when it matters

    A person is always one request away, and our team supports implementation from the first call.

FAQ

CIVIE Voice,
answered.

  • Software that answers and makes phone calls in natural conversation. CIVIE's voice agents are connected to your RIS, scheduling and billing, so they can complete the task, such as booking the exam, confirming the appointment or explaining the balance, instead of taking a message.

Next steps

Your calls,
your agents.

Hear a CIVIE voice agent handle your own call types, on your schedule, your numbers and your RIS.

Request a Demo