- Consent per purpose. Each message purpose, such as billing or appointments, has its own consent record, and text messages are only sent when consent for that purpose is on file.
- Codes and alerts still arrive. One-time sign-in codes a patient asks for, and account alerts, are delivered without a separate opt-in.
- Attachments in email. Emails sent through CIVIE can now carry attachments.
- Clearer delivery errors. Failed sends return specific error codes, so staff can see why a message didn’t go out.
Patient Communications