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Give Patients a Seamless, User-Friendly Experience

Enable easy, intelligent patient interactions that simplify operations and empower patients to take charge of their health. Give your patients what they want, when they want it, in the way they want it.

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Illustration representing a connected, consumer-friendly radiology patient journey.

Patient Satisfaction Starts With a Better Experience

Your patients want efficient scheduling and expect healthcare to be simple, digital, and intuitive. But many practices still rely on manual scheduling, inconsistent communication, paper forms, and unclear billing. This leads to patient frustration, missed appointments, higher inbound calls, and a poor overall experience. Without a coordinated digital workflow, practices lose efficiency, revenue, and patient loyalty. Plus patients want information at their fingertips, easily accessible online and inmobile-friendly applications.

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Deliver a Modern, Consumer-First Experience

CIVIE’s cloud-based patient tools streamline every step of the imaging journey—from order and check-in to payment and results. Automated communications reduce staff workload. Intuitive portals empower patients to take control of their care. CIVIE AI and automation help your practice improve satisfaction and engagement while lowering operational costs.

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Self Service

Patients can schedule exams, complete forms, upload documents, and manage payments any time—freeing staff from manual tasks.

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Real-Time Communication

Use automated texts, reminders, alerts, and bi-directional messaging to improve appointment compliance and reduce inbound calls.

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Clear, Transparent Billing

Give patients easy access to statements, balances, and payment options to reduce confusion and improve collections.

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Fast Access to Results

Patients and referring providers can view reports and images instantly, supporting faster care decisions and better outcomes.

Support Patients at Every Step of Their Journey

CIVIE brings together scheduling, communication, forms, billing, and results into one unified experience. Each step is automated and connected, reducing staff effort while giving patients a simple, modern workflow they expect.

Self-service icon representing a computer and mobile phone.

Patients can schedule appointments in under a minute with a mobile-friendly self-service workflow.

  • Automated reminders reduce no-shows
  • Patients select preferred time, location, and modality
  • Staff workload drops significantly
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Patients complete forms, upload documents, and review instructions before arrival.

  • Fewer bottlenecks at front desk
  • Ensures accurate patient and insurance data
  • Streamlines exam-day workflows
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Automated texts, emails, and reminders keep patients informed and reduce call center volume.

  • Notify patients when orders arrive
  • Send bidirectional reminders
  • Reduce administrative burden
Icon representing reports and image access.

Give patients transparent, consumer-friendly payment options inside the patient portal.

  • View statements anytime
  • Make payments or set up plans
  • Reduce confusion and disputes

A Better Experience Across Your Practice

CIVIE tools extend the patient experience beyond scheduling,connecting RIS, RCM, and communication workflows into a unified journey.

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RCM

Improve patient collections with transparent statements, flexible payment options, and real-time eligibility.

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RIS

Give patients three-minute self-scheduling, automated reminders, and streamlined check-ins.

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Speech-to-Text

Enable radiologists to produce faster, more accurate reports—resulting in quicker delivery to patients and referring physicians.

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Explore the bottom-line benefits of CIVIE

Patients appreciate a streamlined experience—and practices benefit from fewer no-shows, reduced call volume, and more efficient workflows. See what customers say.

FPO_image_radiology_practices@2x
35%

 Increase in revenue

98%

Positive patient feedback

“CIVIE helped us reduce patient wait times and deliver a better overall experience.”

“Having images available instantly has transformed how we care for patients.”

30%

Faster report access

20%

Fewer coordination calls

46%

Scheduled via patient portal

95%

Positive patient approval

“The portal made everything simple—from scheduling to reviewing my results.”

25%

Reduced call center volumes

30%

Increase in scheduling efficiency

“CIVIE helped us scale and improve patient satisfaction at the same time.”

See the Latest From CIVIE

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CIVIE introduces 2 new AI tools, both proven to save radiologists time while improving report...

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The Only Thing More Interesting Than Where CIVIE Came From Is Where It Wants to...

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Frequently Asked Questions

Find answers to common questions about how CIVIE enhances patient experience, integrates with your existing systems, and supports your operational goals.

  • How does CIVIE reduce patient no-shows?

    Automated reminders, bi-directional texting, and clear pre-exam instructions keep patients fully informed, reducing missed appointments.

  • Can patients see their images and reports online?

    Yes. Patients can securely view images, reports, and visit history directly in the portal as soon as they are released.

  • Does CIVIE integrate with my existing EMR or HIS?

    CIVIE connects seamlessly with EHR, RIS, PACS, and billing platforms using HL7, FHIR, DICOMweb, and API integrations.

  • How does CIVIE improve billing transparency?

    Real-time eligibility, upfront cost estimates, payment plans, and a patient-friendly portal reduce confusion and increase collections.

  • Do staff need extensive training?

    No. CIVIE is designed for easy adoption with intuitive workflows, guided screens, and 24/7 support.

Next Steps

Future-proof your radiology practice with CIVIE.

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